Refund Policy

At Sattnet , we are committed to providing quality service and support as an authorized dealer for various internet, streaming, cellular, and bundled services. We strive to ensure customer satisfaction, but we understand that situations may arise where you may seek a refund. This Refund Policy outlines the terms and conditions regarding refunds for the services rendered by Sattnet. Please read this policy carefully before making any purchases or service requests.

Refund Eligibility

Sattnet offers execution services, including but not limited to new connections, plan upgrades, account cancellations, and bill payments for third-party service providers. The fees charged by Paranetx are for administrative and support services, separate from the charges billed by third-party service providers.

Refunds are eligible only for the following cases:

Duplicate Payments: If you accidentally make a duplicate payment for any service, we will refund the excess amount paid.

Service Non-Execution: If Sattnet fails to complete the service request (such as setting up a new connection or assisting with plan changes) due to an error on our part, you are eligible for a refund of the execution fee charged by us.

Cancellations Before Service Initiation: If you cancel your service request before Sattnet has initiated the execution process with the respective service provider, you may be eligible for a full or partial refund, depending on the service type and request timing.

Non-Refundable Situations

Refunds will not be provided in the following cases:

Services Fully Executed: Once Sattnet has successfully executed your service request (e.g., new connection setup, plan changes, billing assistance), the service is considered delivered, and the execution fee is non-refundable.

Service Issues with Third-Party Providers: Sattnet acts as an intermediary between you and third-party service providers. We do not control the quality, reliability, or performance of the services provided by third parties (e.g., internet speeds, service downtimes, customer service issues). Refund requests for issues related to third-party service providers must be addressed directly with the respective provider.

Incorrect Service Requests: If you provide incorrect or incomplete information during a service request (e.g., wrong address, incorrect plan selection), and we have already initiated or completed the service, the execution fee is non-refundable.

Cancellations After Service Execution: If you request a cancellation after the service has been executed, no refund will be provided.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

Contact Us: Submit a refund request by contacting our customer support team at support@sattnet.com or by calling +1 (888) 570-8474. Include the following details in your request:

Full Name

Service Request Number or Transaction ID

Reason for Refund Request

Proof of Payment

Review Process: Our team will review your refund request within 5-7 business days. We may request additional documentation or information to verify your claim.

Refund Decision: Once your request has been reviewed, we will notify you of the outcome. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days, depending on your bank or payment provider.

Partial Refunds

In some cases, Sattnet may offer partial refunds depending on the timing of your cancellation or the scope of the service request. For example:

Cancellation after partial service execution: If you cancel after Sattnet has initiated but not completed the service, you may be eligible for a partial refund, subject to review.

Refunds for multiple services: If your request involved multiple services, and some of the services have been completed while others have not, you may be eligible for a partial refund based on the unexecuted portion.

Changes to this Refund Policy

Sattnet reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed of any changes.

Third-Party Service Provider Charges

Please note that Sattnet's refund policy applies only to the fees we charge for our execution services. If you wish to request a refund for charges made by your internet, cellular, streaming, or bundled service provider, you must contact the respective provider directly. Paranetx has no control over the refund policies or processes of third-party service providers.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us: +1(833) 582-4388 / +1(888) 690-1777